Question 1

What service do you offer?

Accepted Answer

We offer vacation rental turnovers cleaning, residential cleaning second homeowners, move in - move out, deep cleaning, property care, laundry & linens service, and guest contact service.

Question 2

What areas do you serve?

Accepted Answer

We serve Grand County including Winter Park, Fraser, Granby, Hot Sulphur Springs, Tabernash, and Grand Lake.

Question 3

Do you provide cleaning supplies?

Accepted Answer

Yes, our team brings professional cleaning supplies and equipment.

Question 4

How do you price your cleaning service?

Accepted Answer

Our pricing depends on the size and current condition of the property, the type and frequency of service, and any special requests. Share a few details with us, and we’ll provide a customized quote.

Question 5

How often do you visit the property?

Accepted Answer

Visit frequency depends on the selected service:•  Property Check: One visit scheduled as needed• Property Care Standard - Two visits per month• Property Care Premium - Two visits per month & Tidy cleaningAdditional visits can be scheduled if needed.

Question 6

Are you insured?

Accepted Answer

Yes. Goclean Services is a fully insured cleaning company. Our insurance helps protect both our clients and our team while we work in your home or vacation rental property.

Question 7

What is a property care?

Accepted Answer

Property Care is a service where we regularly visit your property while you are away to check its condition, look for potential issues, and ensure everything is secure and functioning properly.

Question 8

What do you check during each visit?

Accepted Answer

During each visit we perform a visual inspection, including:Thermostat settingsDoors and windowsSigns of leaks or water damageGeneral interior and exterior conditionFaucets and toiletsBasic appliance check (if requested)

Question 9

Will I receive updates after each visit?

Accepted Answer

Yes. After each visit, you’ll receive a photo report and a quick update so you can see how everything looks.

Question 10

Can I reschedule a cleaning appointment?

Accepted Answer

Yes. If your plans change, contact us as soon as possible and we’ll do our best to adjust your appointment time. We’re flexible and easy to work with.

Question 11

Do you offer a satisfaction guarantee?

Accepted Answer

Yes. We offer a 24-hour satisfaction guarantee. If something was missed, contact us within 24 hours and we’ll make it right.

Frequently asked questions